Support - Secure AI Document Intelligence

Contact us

We respond within 2 business days.

What to include in your report

To help us resolve issues quickly, please include:

Your organization ID (visible at /dashboard).
The tool name (summarize_document, translate_document, redact_pii, analyze_image, or detect_faces).
Approximate timestamp of the failed call.
The error code if you saw one (-32001 through -32005).
What you expected to happen vs. what actually happened.

Do not paste document contents into support emails. We don't need to see your file to debug — the metadata above is enough, and pasting contents into email creates an unnecessary copy of your data.

Try self-serve first

Many common issues are covered in the Troubleshooting section of our docs. If you're hitting a specific error code, that section has a one-line fix for each.

Reporting a security vulnerability

Security issues should be reported confidentially via our security disclosure page rather than through the general support channel.